![]() Now, if you are getting a quick yet professional reply from a service provider on your query or request, then you shall know it’s a Chatbot talking to you. In short, Chatbot is a huge communication technology in the business world these days. It is as simple as its name suggests it is a technology that interacts with the human for multiple purposes like business promotions, automated customer support, handling of internal queries in a company etc. Though you still need real human interaction once a conversation go deep into a topic, but a lot of the initial conversations can still be handled in a very personalized way through a chatbot and can be seamlessly transferred to a human as it matures.Īs you can see the enormous value addition a chatbot can do in your customer acquisition and customer retention process, let’s discuss in detail what is a Chatbot, their types, associated technologies and how to select a company for your chatbot development project.Ī chatbot is basically a conversation technology built on the foundation of Artificial Intelligence (AI) for the purpose of having a conversation with human beings. ![]() When your business is small, it’s easy to do this personalization manually, but as your customer base or target market segment expands, doing it in scale is a big challenge for companies. You may be wondering what it has to do with Chatbot Development? Sure, let me explain a little bit more. ![]() Business leaders unanimously agree that in today’s cut-throat competitive business environment, where most of the companies have the equally attractive products or services, it’s that little personalized customer service or personalized marketing campaign that’s going to make a difference and lure in the customer to your business rather than (s)he going to your competitors. ![]()
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